1. Scope and operator
These Terms & Conditions apply to luggage storage and related pickup or delivery services provided under the name Pattaya Luggage Storage, operated by Dreamaway Co., Ltd. in Pattaya, Thailand.
“We”, “us” and “our” refer to Pattaya Luggage Storage and Dreamaway Co., Ltd. “Customer”, “you” and “your” refer to the person making the booking or handing items to us.
2. Bookings and acceptance
Bookings may be made directly with us or through an authorised third-party booking platform. A booking is accepted only when confirmed by us or by the relevant platform.
We may refuse an item or booking where storage capacity is unavailable, the item is unsafe or unsuitable, required information is missing, or acceptance would breach law or these terms.
The person making the booking confirms that they are authorised to place every item included in the booking into storage.
3. Your luggage and responsibility for contents
You remain responsible for the contents, condition, packaging and secure closure of your luggage. Items should be packed in a way that is reasonably suitable for handling and storage.
You must tell us about any fragile, unusually heavy, valuable, leaking, damaged or difficult-to-handle item before we accept it. We may refuse items that cannot be handled or stored safely.
We may attach a tag, label or reference number to your luggage. You must keep any receipt, claim ticket or booking confirmation needed for collection.
4. Prohibited and restricted items
You must not store any item that is illegal, dangerous, harmful, offensive or likely to damage other property. Prohibited items include:
- illegal drugs or controlled substances;
- firearms, ammunition, explosives, fireworks or weapons;
- flammable, corrosive, toxic, radioactive or hazardous materials;
- live animals, plants requiring special care or perishable food;
- stolen property or items obtained unlawfully;
- items containing liquids that may leak, unless securely sealed and accepted by us;
- any item prohibited by Thai law.
You should not store cash, jewellery, passports, travel documents, keys, prescription medicines, valuable electronics, confidential documents or irreplaceable personal items. These items remain entirely at your risk unless we expressly agree otherwise in writing.
5. Storage location and security
We take reasonable measures to keep accepted luggage in a clean, dry and controlled storage area. The shop entrance is monitored by CCTV and the premises benefit from on-site security arrangements.
The storage room itself is not continuously monitored by CCTV. CCTV, staff presence, locks and other security measures reduce risk but cannot guarantee that loss, theft or damage will never occur.
We may move luggage within the premises where reasonably necessary for space, safety or operational reasons.
6. Prices, fees and payment
Storage and transport fees are charged according to the prices displayed on our website, at our premises, through the booking platform, or otherwise agreed with you before confirmation.
Unless stated otherwise, prices are in Thai baht and include applicable taxes. Payment may be required online, at check-in, before release of luggage or before delivery.
We may update our prices from time to time. A confirmed booking will be charged at the confirmed price, except where the booking details change or extra services, days, trips or oversized items are added.
Late collection, additional storage days, failed pickup or delivery attempts, waiting time, parking charges or unusual handling may result in additional reasonable fees.
7. Storage period and collection
The storage period begins when we accept your luggage and ends when it is collected by you, released to an authorised person, or delivered to the agreed destination.
We may ask for identification, booking confirmation, a claim ticket or other reasonable proof before releasing luggage. We may refuse release where ownership or authority is uncertain.
You are responsible for checking your luggage at collection or delivery and reporting any visible problem immediately.
8. Pickup and delivery services
Pickup and delivery are available only within Pattaya city and are subject to staff availability, traffic, access and prior confirmation. We do not provide airport pickup or airport delivery.
You must provide a complete address, working contact number, accurate item count and a person available to hand over or receive the luggage at the agreed time.
Pickup and delivery times are estimates, not guaranteed appointments. We are not responsible for missed flights, buses, appointments, check-ins or other losses caused by traffic, access problems, incorrect information, delays outside our reasonable control or the customer being unavailable.
If nobody is available, access is not possible, or the information provided is incorrect, the trip may be treated as completed and a further trip may require an additional fee.
9. Liability and limitation of responsibility
We will use reasonable care when handling and storing accepted luggage. To the maximum extent permitted by applicable law, we are not liable for:
- normal wear and tear, scratches, dents, broken wheels, handles, zips or locks arising from ordinary handling;
- damage caused by poor packing, inherent defects, pre-existing damage, leakage, weather exposure before handover, or the nature of the item;
- loss of or damage to prohibited, undeclared or high-value contents;
- indirect, consequential or economic loss, including loss of travel, accommodation, business, opportunity or enjoyment;
- events outside our reasonable control.
Where we are legally liable for loss or damage, our liability will be limited to the reasonable replacement value of the affected item, subject to any mandatory rights that cannot lawfully be excluded or limited. Any specific compensation limit stated in your booking confirmation or third-party platform terms will also apply.
Nothing in these terms excludes liability where exclusion is prohibited by law, including liability arising from fraud, wilful misconduct or any other liability that cannot legally be limited.
10. Reporting loss, damage or complaints
Visible loss or damage should be reported before leaving the premises or immediately upon delivery. Other claims should be submitted as soon as reasonably possible, together with your booking details, photographs, proof of ownership and proof of value.
We may inspect the luggage, request supporting information and investigate CCTV or operational records where available. Failure to report promptly may make it more difficult to investigate or verify a claim.
Where a booking was made through a third-party platform, the platform’s claim, insurance or protection procedures may also apply and may need to be followed directly.
11. Uncollected or abandoned luggage
If luggage is not collected by the agreed date, storage fees continue to accrue. We may contact you using the details provided and may move the item to another secure location.
If an item remains uncollected for an extended period and reasonable attempts to contact you are unsuccessful, we may treat it as abandoned and dispose of, donate, sell or otherwise deal with it as permitted by Thai law. Reasonable storage, handling and disposal costs may be deducted from any sale proceeds.
12. Cancellations, changes and refunds
Direct bookings may be changed or cancelled subject to the terms confirmed at the time of booking. Charges may apply where staff or transport has already been allocated, a pickup or delivery has started, or storage has commenced.
Bookings made through Bounce or another third-party platform are also subject to that platform’s cancellation and refund rules. Refund requests for platform bookings may need to be submitted through the platform.
We may cancel a service and provide an appropriate refund where we cannot perform it, except where cancellation results from prohibited items, unsafe conduct, incorrect information, non-payment or another breach of these terms.
13. Customer conduct and access
You must follow reasonable instructions from our staff and security personnel. Abusive, threatening, unlawful or unsafe behaviour is not permitted.
Customers do not have unrestricted access to the storage room. Access, inspection or repacking may be allowed only with staff supervision and at our discretion.
14. Governing law and changes
These Terms & Conditions are governed by the laws of Thailand. Any dispute will be subject to the jurisdiction of the competent courts in Thailand, unless mandatory consumer law provides otherwise.
We may update these terms to reflect changes in our services, operations or legal requirements. The version in effect when your booking is confirmed will normally apply to that booking.
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.
15. Contact
Questions, complaints or legal notices may be sent to Pattaya Luggage Storage, operated by Dreamaway Co., Ltd., at our Pattaya premises or through the contact methods shown on our website.
Website: pattayaluggagestorage.com